Privacy Policy

This privacy policy explains how SwissSound Language Training processes information collected through our online platform and in connection with providing our language training services, including Accent Reduction Training (English), Phonetics Courses (English), Pronunciation Coaching, Communication Skills Workshops, Business English Language Training, and Cross-Cultural Communication Programs. We are committed to protecting your privacy and handling your data responsibly, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Controller

The data controller responsible for processing your personal data is:

SwissSound Language Training
14 Bahnhofstrasse,
Floor 5,
Zurich, Zurich, 8001,
Switzerland

Information We Collect

We collect information that you provide directly to us when you interact with our service, such as when you register for a course, fill out a contact form, participate in a workshop, or communicate with us. This information may include details necessary to provide the service, process your enrollment, and communicate with you.

We may also collect certain information automatically as you use our site. This includes technical information such as your IP address, browser type, operating system, device information, and usage data like the pages you visit, the time and date of your visit, and how you interact with the service. This data helps us understand how our site is used and improve its functionality.

We use cookies and similar tracking technologies to collect information about your browsing activities on our site. Cookies are small text files placed on your device that help us remember your preferences, understand site usage, and support certain features.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a Contract: Processing is necessary to provide the language training services you have requested, such as processing your enrollment and delivering course content.
• Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services, managing our business operations, and preventing fraud, provided these interests are not overridden by your data protection rights.
• Consent: We may process your data based on your explicit consent for specific purposes, such as sending you marketing communications. You have the right to withdraw your consent at any time.
• Legal Obligation: Processing may be necessary to comply with a legal obligation to which we are subject.

How We Use Your Information

We use the information we collect for various purposes related to providing and improving our services, including:

• Providing and delivering the language training programs you enroll in.
• Managing your account and enrollment details.
• Communicating with you regarding your courses, inquiries, and updates about our services.
• Processing payments and managing billing.
• Improving our online platform, services, and user experience.
• Analyzing usage trends and understanding how our service is used.
• Ensuring the security and integrity of our service.
• Sending you promotional materials or information about our services that may be of interest to you, where we have a legal basis to do so (e.g., your consent).

Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. We may share your information with third parties only in the following limited circumstances:

• Service Providers: We may share data with trusted third-party service providers who perform functions on our behalf, such as payment processing, website hosting, analytics, and IT services. These providers are bound by contractual obligations to protect your data and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law, in response to a court order, legal process, or governmental request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. While we strive to protect your information, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period depends on the type of data and the purpose of processing.

Your Data Protection Rights

Under applicable data protection laws, you have certain rights regarding your personal data. These rights may include:

• The right to access the personal data we hold about you.
• The right to request rectification of inaccurate or incomplete data.
• The right to request the erasure of your data (the "right to be forgotten") under certain conditions.
• The right to restrict the processing of your data under certain conditions.
• The right to object to the processing of your data under certain conditions.
• The right to data portability, allowing you to receive your data in a structured, commonly used, and machine-readable format.
• The right to withdraw consent at any time where processing is based on consent.
• The right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us in writing using the physical address provided above. We will respond to your request in accordance with applicable law.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our site. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us by postal mail at:

SwissSound Language Training
14 Bahnhofstrasse,
Floor 5,
Zurich, Zurich, 8001,
Switzerland